FAQ

1. What is Outsidess?

Outsidess is a premium clothing brand focused on crafting high-quality shirts that blend modern design, everyday comfort, and refined craftsmanship. Each piece is designed to reflect individuality, confidence, and timeless style.

2. Where are Outsidess products made?

Outsidess shirts are designed with a strong emphasis on quality, fit, and detail. Our production process follows strict quality standards to ensure a premium finish and long-lasting wear.

3. How do I place an order?

You can place an order directly through our official website:

  1. Select your preferred product, size, and colour

  2. Add it to your cart

  3. Proceed to checkout and complete payment
    You will receive an order confirmation email once your order is placed successfully.

4. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders easily, save addresses, and enjoy a faster checkout experience in the future.

5. What payment methods do you accept?

We accept all major payment options including:

  • Debit & Credit Cards

  • UPI

  • Net Banking

  • Wallets
    Payment transactions are processed through secure, encrypted gateways.

6. Do you offer Cash on Delivery (COD)?

COD availability depends on your location, order value, and internal verification. If COD is available, it will appear as a payment option at checkout.

7. How long does it take to process an order?

Orders are generally processed within 24–48 working hours, excluding weekends and public holidays. Processing includes payment verification, quality checks, and packaging.

8. How long does delivery take?

Delivery timelines vary based on location and courier service. Estimated delivery timelines are shown at checkout and begin after the order is dispatched. Please note that delivery timelines are indicative and not guaranteed.

9. Do you ship internationally?

Yes, Outsidess offers international shipping to select countries. International shipping charges, customs duties, and import taxes (if applicable) are borne by the customer.

10. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with:

  • Tracking number

  • Courier partner details

  • Tracking link
    You can use this link to monitor your shipment status.

11. Can I cancel or modify my order?

Orders can be cancelled or modified only before they are marked as processed. Once processing begins, cancellations or modifications are not possible.

12. What is your return or exchange policy?

Returns and exchanges are subject to eligibility conditions outlined in our Return & Exchange Policy. Generally, returns are accepted only for:

  • Defective or damaged products

  • Incorrect items delivered

  • Eligible size exchanges (subject to availability)

Please review the full policy before placing an order.

13. Are shipping charges refundable?

Shipping charges are non-refundable, except in cases where a return is approved due to an error on the part of Outsidess (such as wrong or defective product).

14. What should I do if I receive a damaged or wrong product?

Please contact our support team within the specified return window with clear images of the product and packaging. Our team will review the request and guide you through the next steps.

15. What if my order shows “delivered” but I haven’t received it?

If your order is marked as delivered but not received, please contact our support team immediately. We will coordinate with the shipping partner to investigate the issue.

16. Are Outsidess products eligible for sale returns?

Products purchased during sales or promotional events may have special return conditions. Please refer to the product description or sale-specific terms for details.

17. How do I choose the right size?

Each product page includes a size guide to help you select the best fit. If you are unsure, feel free to contact our support team for assistance.

18. Will the product colour look exactly like the images?

We strive for accurate product representation. However, slight variations may occur due to lighting, screen settings, or fabric dye processes.

19. How can I contact customer support?

📧 Email: outsidess.com@gmail.com
🕒 Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

20. How do I stay updated on new launches and offers?

Follow us on our social platforms and subscribe to our newsletter to receive updates on new drops, exclusive offers, and brand announcements.