SHIPPING POLICY

SHIPPING POLICY

PREAMBLE

Outsidess (“Company”) is committed to conducting its business operations with transparency, customer focus, and operational efficiency. As part of this commitment, the Company ensures that the shipment and delivery of its apparel products, including shirts, are handled in a manner that respects consumer rights, maintains clarity in logistics, and complies with all applicable legal and regulatory standards in India.

This Shipping Policy (“Policy”) sets out the terms and conditions under which orders are processed, shipped, delivered, and, where applicable, returned or addressed in cases of delay, damage, or delivery failure. It governs all orders placed through the official Outsidess website and is intended to protect the interests of both the Company and its customers by clearly outlining responsibilities and limitations associated with order fulfillment.

WHEREAS

  • Outsidess partners with independent third-party logistics providers for shipping and last-mile delivery.

  • The Company’s liability is limited once an order has been handed over to the shipping partner.

  • This Policy is framed in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.

  • The Policy establishes a transparent and consistent framework for logistics and order handling.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

  • Company: Outsidess, engaged in the online sale of shirts and apparel through its official website.

  • Customer: Any individual or entity placing an order on the Website.

  • Order: A confirmed purchase request placed by the Customer and accepted after payment verification.

  • Dispatch: Physical handover of the packaged order to the logistics partner.

  • Delivery: Successful handover of the order to the Customer or their authorized representative.

  • Shipping Partner / Third-Party Logistics Provider: Independent logistics aggregators or courier services engaged by Outsidess.

  • Transit Issues: Any delay, damage, loss, theft, or non-delivery occurring after dispatch.

  • Working Days: Days excluding weekends and public holidays observed by the Company.

  • Return to Origin (RTO): Return of undelivered orders due to incorrect address, refusal, or failed delivery attempts.

  • Force Majeure Event: Events beyond the Company’s reasonable control, including natural disasters, strikes, pandemics, cyber incidents, or government restrictions.

1.2 Interpretation

Headings are for reference only and shall not affect interpretation. Singular includes plural and vice versa. References include amendments made from time to time.

2. PURPOSE

This Policy governs processing, dispatch, shipping, and delivery of products ordered through Outsidess. It clarifies delivery expectations, third-party involvement, and allocation of responsibility between the Company and shipping partners.

In case of conflict with other policies, this Shipping Policy shall prevail for shipping-related matters.

3. ORDER PROCESSING

Order Confirmation & Verification

Customers receive an automated confirmation upon placing an order. All orders are subject to payment verification, stock availability, and internal review. Outsidess reserves the right to cancel any order that fails verification or appears suspicious.

Processing Timeline

Orders are generally processed within 24–48 working hours, excluding weekends and public holidays. Processing includes verification, quality checks, and packaging.

Order Modifications & Cancellations

Requests are accepted only before the order is marked as processed. Once processing begins, modifications or cancellations are not permitted.

Stock Availability

Products are subject to availability. If an item becomes unavailable post-payment, the Customer will be notified and refunded as per the Return & Exchange Policy.

4. PRE-ORDERS, MODIFICATIONS & CANCELLATIONS

  • Pre-order products are clearly marked.

  • Full payment is required at the time of placing a pre-order.

  • Pre-orders are non-cancellable and non-refundable, except if the Company fails to deliver within the estimated timeline or discontinues the product.

5. SHIPPING METHODS & DELIVERY TIMELINES

  • All shipments are handled by third-party logistics partners.

  • Serviceability depends on courier coverage.

  • Delivery timelines are estimates and begin after dispatch, not processing.

  • Outsidess does not guarantee delivery dates.

Customers receive tracking details upon dispatch and are responsible for monitoring shipment progress.

6. SHIPPING CHARGES

Domestic Shipping

Calculated at checkout based on location, weight, and order value.

International Shipping

Charges vary by destination and weight. Customs duties and import taxes are the sole responsibility of the Customer.

Non-Refundable Charges

Shipping charges are non-refundable in cases of:

  • RTO

  • Delivery refusal

  • Incorrect address

  • Courier delays

  • Force majeure events

Outsidess reserves the right to revise shipping charges prospectively.

7. THIRD-PARTY LOGISTICS & TRANSIT DISCLAIMER

Once dispatched, all transit risks transfer to the shipping partner. Outsidess shall not be liable for:

  • Transit delays

  • Damage or loss

  • Packages marked delivered but claimed as not received

The Company may assist in coordination but does not guarantee outcomes.

8. FAILED DELIVERY, RTO & LOST PACKAGES

  • Multiple delivery attempts may be made.

  • Undeliverable orders are returned (RTO).

  • Re-dispatch requires advance payment of re-shipping charges.

  • Outsidess is not liable for delivery failures caused by customer error.

9. RETURN SHIPPING RESPONSIBILITY

Return eligibility is governed by the Return & Exchange Policy.

Scenario Shipping Responsibility
Defective / wrong product Company
Size exchange Company
Customer error / refusal Customer
Unauthorized returns Customer

Returned items must be unused, with original tags and packaging.

10. DELIVERY & DISPATCH DISCLAIMER

Delivery timelines are indicative and non-binding. Outsidess shall not offer compensation for delays caused by third-party logistics providers or external factors.

11. FORCE MAJEURE

Outsidess shall not be liable for delays or non-performance due to force majeure events. Obligations are suspended for the duration of such events without penalty.

12. CUSTOMER SUPPORT

📧 Email: outsidess.com@gmail.com
🕒 Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST
Closed on weekends and public holidays.

13. GRIEVANCE REDRESSAL

Grievance Officer

Designation: Grievance Redressal Officer
📧 Email: outsidess.com@gmail.com
🕒 Working Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

Complaints are acknowledged within 48 hours and resolved within one month, as per law.

14. GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India. Courts located in Haryana shall have exclusive jurisdiction.

15. REVIEW & AMENDMENTS

Outsidess reserves the right to modify this Policy at any time. Continued use of the Website constitutes acceptance of the revised Policy.